The response...

Dear Ms. Hoenisch:

On behalf of the Community Services Department, I would like to thank you for your email dated August 22 and our subsequent phone conversation on August 29, concerning an incident involving your daughter at Harrow Park.

As we discussed, please be assured that we are taking steps to prevent any future occurrences and have addressed your concerns with our Wading Pool Attendant by reinforcing the wading pool procedures. In addition, your concerns regarding the use of flotation devices at wading pools have been noted and we will be reviewing our guidelines concerning these types of items. Safety is our primary concern and we will continue to do our best to demonstrate this to our patrons.

We are committed to creating a fun and safe environment for all patrons and strive to establish guidelines and procedures to assist us in achieving this goal. I would like to again acknowledge your efforts in staying within arms’ reach of your children while they were in the pool. As we discussed, all patrons are encouraged to actively supervise their children. Active supervision includes being in the water within arms’ reach of children under 5 years of age at all times.

Once again, thank you for taking the time to discuss your comments and concerns regarding the Wading Pool Operation. We appreciate your feedback and will continue to make every effort to improve our service and commitment to providing a fun and safe environment for all.

Sincerely,